Supplier protection and misuse reporting

Customers must have a lawful right and any required permission to access, copy, reuse, publish or resell supplier product information. Visibility on a public webpage does not automatically grant rights to images, descriptions, trademarks, protected databases or non-public inventory.

Customers must respect applicable law, intellectual property rights, contractual restrictions, lawful supplier notices and website access rules. They must retain proof of their permission when reasonably requested.

It is forbidden to extract private or access-controlled products without authorization, use stolen or shared credentials without permission, bypass logins, CAPTCHAs, rate limits or technical barriers, hide automated activity, or persist after an explicit lawful access restriction.

Customers must not overload third-party services, impersonate a supplier, misrepresent source affiliation, republish copyrighted content without rights, or use SupplyMirror to sell prohibited or unlawfully obtained products.

Where a supplier has clearly prohibited an activity or revoked a relevant permission, the customer must stop the affected importing or monitoring immediately unless they have a valid lawful basis to continue. We assess reports and restrictions in context, including evidence of authority and any conflicting permission.

A dispute over permissions does not authorize evasion of supplier technical controls or continuing harmful access during an investigation.

SupplyMirror may apply targeted source restrictions, risk signals, technical limits, or exclusions where available, and may act on verified supplier notifications. These measures vary by website and technical capability; we do not represent that every third-party site is automatically screened or blocked.

The customer remains responsible for determining whether its intended reuse is permitted. SupplyMirror retains its own obligations to respond appropriately to credible notices and take reasonable measures required by law.

Provide your identity and contact details, affected domain and exact product or page URLs, a description of the disputed activity, the relevant policy or right, evidence of ownership or authority, and any previous notice or revocation of permission.

Do not include passwords, tokens, customer private information, or data that is unnecessary to investigate the claim. We may request additional verification before taking action.

We assess whether a report is sufficiently specific and credible, including the rights claimed, available technical evidence, the customer’s authorization, and the severity of possible harm. We may temporarily restrict a source while investigating a credible high-risk issue.

Where appropriate and lawful, the affected customer will be told the nature of the allegation and given a chance to provide authorization or contest mistakes. We may withhold sensitive complainant details or urgent investigative information when necessary.

Depending on seriousness, repetition, evidence and risk, actions may include a formal warning, removal of affected imported records where under our control, disconnection or blocking of a supplier, disabling imports and scheduled monitoring, temporary suspension of a workspace, or termination for serious or repeated violations.

Deliberate circumvention, use of stolen credentials, extraction of private records and deliberate repeat infringement may justify immediate restriction without advance notice. Illegal activity may be referred to competent authorities when legally required. Any recovery of losses or legal remedies requires a valid legal or contractual basis; there are no invented automatic fines.

Customers and complainants may ask Support to reconsider a decision and provide new evidence. Restoring access requires the underlying concern to be resolved; a decision may remain in place while a material risk persists.

Knowingly false reports, impersonation or fabricated evidence may result in rejection of the notice and appropriate lawful action. Good-faith complaints and honest mistakes are not treated as abuse merely because a dispute is unresolved.

SupplyMirror is software infrastructure for merchant workflows, not the owner or licensor of unrelated supplier catalogues. A customer’s import does not establish an endorsement, partnership or licence from the source website. We cannot independently guarantee the accuracy of every customer representation or the rights status of every third-party product.

These limits do not waive SupplyMirror’s non-excludable legal duties. Responsibility is assessed under applicable law, the platform’s own conduct and the actual facts of the incident, rather than a blanket claim of immunity.

Reports are reviewed using reasonably necessary contact information, links, descriptions and supporting evidence. Relevant information may be shared in limited form with the affected customer or authorized parties where justified for investigation, response or legal compliance.

Report data and investigation records are handled under the Privacy Policy and applicable retention and legal obligations. We do not publish private evidence merely because a report has been filed.

This policy supplements the Terms of Service and other applicable agreements. Material enforcement changes should be communicated and, when necessary, accepted before being applied to existing customers; prior violations remain subject to applicable terms and law.

Suppliers may contact support@supplymirror.com or use this public reporting page without creating an account. Emergency threats to persons or systems may also be reported to appropriate competent authorities.